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    Home > Home Protection > Existing Customers > Avoiding False Alarms

Avoiding False Alarms

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Because ADT home protection systems use the latest technology, false alarms are minimal. However, you should still take a few simple steps to ensure that you are not inconvenienced by false alarms in your home.

  • Ensure you educate everyone who will be using your monitored home protection system on how to use it
  • Check that movement detectors are not obstructed
  • Close and lock all doors and windows before setting the system
  • Do not allow sources of heat or sound, moving objects or animals (unless you have a pet-friendly system) in range of your movement detectors
  • Know the specified entry/exit route and keep to it when unsetting and setting the system. Do not enter protected areas until the system has been unset.
  • Report all accidental damage to your monitored home protection system
  • Do not set the alarm system after a false call until the fault has been identified
  • Make sure you carry out regular maintenance checks
  • Record all incidents/visits in the log book
  • Check that all keys are readily available and that code numbers are known before entry

If you have any questions call the ADT Customer Service Centre on (852) 2155 0222.

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